Douglas Leather

We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem.

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This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it

• is unsafe

• is significantly different from the sample or description

• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

 

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase—e.g. your receipt.

Custom Leather products & Sam Brownes- 14 days from order (This can change in busy peak periods, such as ANZAC day)

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In stock Items - Handling time 2-3 days, delivery within 5-10 days. 

 

Orders are not shipped or delivered on weekends or holidays.

 

If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates include handling.

 

Shipping charges for your order will be calculated and displayed at checkout.

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